FAQS

1. WHAT KIND OF ARTWORK DO YOU NEED?

For fastest service, rush production and last minute delivery, we prefer:

Adobe Illustrator digital files (vector art with paths) in an AI or EPS format with all fonts converted to outlines. We will also accept vector PDF files.

The following files may work but will slow down turnaround time:

Adobe Photoshop file in .EPS or .TIF format at 600 dpi resolution and at actual print size or larger than final imprint. A non-vector PDF file might work if set at 600 dpi or greater. In these cases we will need to review your file to make sure it will work.

The following files rarely work for quality promo merchandise production:

JPEG / GIF / Bitmap images in a low-resolution format. This includes anything that has been copied from a website or other online medium.

Not sure if you have the correct artwork format? Just send it to us and we will let you know.

2. WHAT IF I DON'T HAVE ARTWORK?

We are happy to provide you with a quote to create artwork for any of the branded gifts we supply, or to convert what you have to useable camera-ready artwork. Please email us what you have at SUPPORT@QUICKSWAG.COM . We will provide a written quote and an estimate of the additional time necessary to prepare your artwork. Our standard rate is $50 per hour.

3. WHERE SHOULD I SEND MY ARTWORK?

If you order online, you can email your art during the checkout process. You can also email your artwork to SUPPORT@QUICKSWAG.COM . Please make sure to reference your company name and order number in the subject line. In the event you are unable to email your artwork, please contact us and we will determine the fastest method to proceed with your order.

4. HOW CAN I PLACE AN ORDER?

You can either order directly online (at the individual product page) or by calling us at 800-232-4055, ext. 0 for customer service. Once you are an established customer you will be assigned and receive direct contact information for an experienced Account Manager. They will be responsible for assisting you with any questions you may have and following your order through the production process.

5. WHAT ARE SET-UP CHARGES?

Custom imprinting on logo promotional items requires printing plates, film, setting up the engraving laser or embroidery tape charges, among other actions. These costs are independent of the actual costs of imprinting and are compiled under the "Set-up" section of your order confirmation.

6. WHAT HAPPENS AFTER I PLACE MY ORDER?

Immediately after placing your order you will be contacted by a dedicated Account Manager. He or she will contact you to review your order and identify any information that we require to complete your job as expected. Once we have all necessary information, artwork and payment, you will receive a written order confirmation with your scheduled shipping date.

Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the process and will send you shipping information, including your tracking numbers, once your order is on its way.

7. HOW CAN I PAY FOR MY ORDER?

We require prepayment on all first time orders when 24-hour production is required. We accept Visa and Mastercard. Established customers with acceptable credit will be billed on a NET 10 day term.

8. WHAT IS THE MINIMUM QUANTITY THAT I CAN ORDER OF A PARTICULAR PROMOTIONAL ITEM?

Minimum quantities vary, but the amount for each item type is shown on our website.

9. CAN I ORDER A SAMPLE BEFORE I PURCHASE A PRODUCT?

Yes. Please call us at 800-232-4055, ext. 0 or email your request to see the item in question.

10. WHY DO WE SOMETIMES RECEIVE MORE OR LESS THAN THE QUANTITY WE ORDER?

These are referred to as over/underruns. Many of the items we sell are printed on a high-speed press. When the print run is completed there are often a percentage of items that don't print correctly and have to be discarded. The variable nature of these discards makes it almost impossible to print the exact quantity. As a result, we always print more than the amount requested to try to achieve as close to your quantity as possible. The industry standard is +/- 5% from the quantity you order. We will bill you for any quantity up to 5% above the quantity you order. In the event we are unable to print at least 95% of the quantity you ordered, we will run additional items.

11. HOW DO YOU SHIP MY ITEMS?

You will identify the shipping method of your choice at the time you place your order. We will add the shipping costs to your order and include the charges with your billing method.